Our Terms and Conditions

All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.

The use of this web site constitutes an agreement to abide by the terms and conditions below.


Making a Purchase

Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.

All prices are quoted in GBP (£). We accept all Credit/Debit Cards/Paypal online using our secure online payment process.


Placing your order

Once we have received your order you will receive a notification email. A purchase contract between Jacob Noah Personalised gifts and you is only made once the item has been dispatched. Therefore if your order is cancelled or it cannot be accepted, no purchase contract will have been made. Occasionally we may not be able to accept an order for the following reasons:

  1. If we do not currently hold stock of your item
  2. If payment for the item has not been authorised
  3. The product was priced or described in error
  4. If the customer does not meet our terms and conditions
  5. The personalisation of a product includes anything that is copyrighted (where permission has not been obtained), defamatory, liable to incite any racist or sexual hatred, discriminatory, is in breach of privacy or is offensive in any way.

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.



You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.

The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within 2 workings days

Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.



Your rights to return goods are protected under the EU Distance Selling Directive.



We will endeavour to fulfil all orders paid for, although due to government restrictions there may be a longer wait than normal.


Spelling Errors

We reserve the right to correct any spelling errors submitted within your order for personalised items, however we cannot be held accountable for any errors made on the order form and you are advised to thoroughly check the spelling before submitting your order.


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