FREQUENTLY ASKED QUESTIONS

Last Updated on 26th August 2020

YES! Here at Jacob Noah we pride ourselves on offering a truly international service by shipping to customers all over the globe. Simply select the ‘Rest Of World’ shipping method at the basket stage and we will ensure your order reaches you.

We aim to despatch all of our orders within 48 hours, all items are sent via the Royal Mail Recorded Delivery. Unfortunately we cannot accept any responsibility for items lost or damaged during their journey.

For our international customers all items are sent via Royal Mail Recorded Delivery for full traceability, Royal Mail advise delivery times of 3 – 5 working days for deliveries from the UK to the rest of Europe.

At Jacob Noah we keep our online operation well up to date, everything you can purchase online we have in stock.

In the very unlikely event that something you purchase is not in stock, we will either offer you a replacement product or issue a full refund via the payment method you originally paid with.

Yes. To offer our customers peace of mind and security.

You can return your product if you do not believe it is fit for purpose. The cost of a return postage however is to be covered by the buyer, yourself, and all returned items must be sent via Royal Mail Recorded Delivery, in the unlikely event you wish to return your product. We will issue a full refund through your original payment method on receipt of your returned product.

Please email us prior to returning and we will advise a Return Delivery Address.

After you have checked out and paid for your order, you will receive an email confirming your order and the products you have purchased. Once your order has been dispatched you will receive an email advising you of your tracking number and the delivery carrier. Then you then simply wait for your purchase to arrive.

If you have any further questions or queries please contact us at [email protected]

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